Cancellation Policy

Cancellation

  • All cancellation requests will be processed strictly in accordance with the respective Airline's policies.
  • A non-refundable convenience/service fee is charged by us for all trips booked on Tripomate Website. Convenience fee will be levied on ticket fares and any ancillaries including onboard meals and extra baggage. In case of cancellation (either by the traveler or the Airline) this fee is non-refundable.
  • Every booking made on Tripomate’s Website is subject to cancellation charges, governed by the Airline’s Policy. The cancellation charges may vary depending on the booking class, the fare selected (refundable, partially refundable, or non-refundable) and the time at which the cancellation was made, and other factors governed by each Airline's policy. For detailed information on the cancellation charges, kindly contact the Airline directly.
  • In addition to the Airline's cancellation charges, Tripomate's charges a non-refundable cancellation fee of $ 175 per traveler, per segment for trips within APAC region and $175 per traveler, per segment for international trips (Ex-APAC/To-APAC/ Anywhere to Anywhere in the world).

Online Cancellations

  • You can cancel Your booking online through 'Modify Trips'.
  • Cancellation requests through Our Support Centre must be made a minimum of 24 hours prior the scheduled time of departure for a domestic journey and a minimum of 48 hours prior the scheduled time of departure for an international journey. You can make Your request by contacting Our Support Centre at [email protected] or on our WhatsApp channel +64-220612205.
  • Only cancellation requests made online or telephonic through Our Support Center shall be processed. Tripomate's shall not be liable to process any cancellation requests made through any other medium including but not limited to email.
  • For cancellation requests made less than 24 hours prior departure, You will need to contact the Airline directly to get Your reservation cancelled. Once Your booking has been cancelled by the Airline, You then have to contact Our Support Centre to initiate the Refund process.
  • If You have done a 'Web/Tele Check-in' with the Airline, contact the Airline directly for cancellation of Your booking. We will not be able to process a Refund while You are still 'checked-in' and will not be held liable for the same.

Offline Cancellations

  • We also accept cancellation requests made by calling Our Support Centre.
  • Cancellation requests will be accepted based on the respective Airline's policies.
  • Online cancellation requests need to be made a minimum of 48 hours prior departure.
  • In the event an infant booking needs to be cancelled, the entire booking containing all travellers will be cancelled simultaneously. In the event you need to cancel the infant booking alone, please contact our Support Centre.

Refunds on Cancellation

  • Any cancellation made directly with the Airline needs to be cancelled on Tripomate's to initiate the Refund process. You can cancel Your booking by contacting Our Support Centre at [email protected] or on +64-220612205
  • Refunds will be processed according to respective Airline rules and cancellation policies. Such refunds shall be subject to Us receiving the approval and the applicable refund amount from the respective airlines. Subsequent to Us receiving the approval and the applicable refund amount from the respective airlines, it will take 7 business days for Us to process the applicable refund in your account. ( total duration can be between 4-5 weeks)
  • Refunds will be processed according to respective Airline rules and cancellation policies. Such refunds shall be subject to Us receiving the approval and the full refund amount from the respective airlines. Subsequent to Us receiving the approval and the full refund amount from the respective airlines it will take 5-7 working days for Us to process refund in your account.
  • However, in case an Airline ceases its flight operations, any Refund owed by the Airline to the passenger will be processed by Tripomate's only after Tripomate's has received the same from the Airline.
  • In accordance with Tripomate's Policy, charges for seat, meal and extra baggage purchased will not be refunded at the time of cancellation.
  • A non-refundable convenience/service fee is charged by Us for all trips booked on Our Website. Convenience fee will be levied on ticket fares and any ancillaries including onboard meals and extra baggage. In case of cancellation (either by the traveler or the Airline) this fee is non-refundable.
  • Any cashback credited to You on your booking will be deducted from your Refund amount. Tripomate's shall not be responsible for any delays, loss, damage, or issues in respect of cashback offers provided or facilitated by third-parties.
  • In the event of cancellation, We retain the absolute discretion to revoke any offer, benefit, coupon or gift made available at the time of Your booking and recover the same from Your Refund amount.
  • In the case of a non-registered User, Refund amounts will be credited to the original source of payment. Registered users have the option to choose whether their Refund amount should be credited to their Tripomate Wallet or to the Original Source of payment.
  • For tickets that have been cancelled and for which Refund has been processed, if the same tickets are found to be amended or utilised on the same PNR directly with the Airline, We reserve the right to debit Your original mode of payment for the amount which has been refunded to You.